Frequently Asked Questions

  • CELL PHONE: ATT is the only cell phone provider in the Concan area.
  • PROPERTY LOCATION: GPS, Google, or Map Quest will not be able to locate the property you are staying at.  We are a rural area and the addresses are for 911 responders and are not official postal addresses.  Each property on the web site has a local locator map and will give instructions when you click to enlarge the map.
  • SPECIAL EVENTS ON DISH/DIRECT: Pay-For-View on satellite television cannot be purchased by our guests.
  • REFRIGERATORS: work best on the “Recommended Setting” .  If you move them the unit may freeze up and not cool at all.  Also read yellow info card on refrigerator.
  • SWIMMING POOLS: If pools are a little green, report it immediately so that we can have someone tend to it.
  • WIFI: If your property has WiFi, the code is on the refrigerator.
  • ATVs, UTVs, Mules, Polarises, and Golf Carts: are prohibited in most subdivisions in Concan.  Do not bring one without checking with us.  If you do, the unit will be required to be left on the trailer.
  • EARLY CHECK-INS: Some properties may be ready at 3 o’clock rather than 4 o’clock.  If you come early do not stay around property or unload any items unless the key is been left out.
  • REFUNDS: If you cancel your reservation 60 days or more before your arrival date, we will return 75% of your deposit.  If you cancel with less than 60 days until your arrival date, no refund will be paid.
  • RVs: No RVs, trailers, or tents are allowed in any subdivision in Concan.
  • PROHIBITED ITEMS: Firearms, fireworks, confetti filled eggs, cascarones, or water balloons are not permitted at our properties.  We will charge an extra $100 cleaning fee if any residue is found.
  • EQUIPMENT ABUSE OR IMPROPER USE: Do not change cables or settings to Cable TVs, Stereos, refrigerators, swimming pools pumps or timers.  A $75 fee to reset equipment will be charged.  Setting a/c systems below 68 degrees is considered improper use and charge of $75 to have a serviceman check the unit will be charged to your credit card.